Recording an opt-out at the member's request
When a member asks at the counter to stop receiving offers.
Open the member's page and, under “Newsletter and offers”, press “Record the opt-out”.
Only do this at the member's own request. After it, no campaign message reaches them, and it cannot be switched back here: only they can agree again, by joining again on the join page.
Their membership, balance and card stay, and they still get campaign credits, just without a message. Members can also opt out themselves, with the link at the foot of every campaign e-mail.
Related guides
More in this topic: Members
Can't find the answer?
Write to us and we will reply by e-mail.